38CIED - Neptune

🔹 If you are holding the lens in your left hand, take one temple and at a 45-degree angle, hook the U clip of the temple underneath the mushroom-shaped pin in the middle side of the glass.  

**If you do not put the U clip UNDER the pin, you may accidentally eject the pin… this not a defect in the lens integrity.

🔹 Once the U is in place, rotate the temple away from you and closer to the snaps on the lens

🔹 One-at-a-time, pinch the snaps to secure the temple to the side of the lens.

To keep your Pilla lenses performing at their best, follow these simple care tips:

🔹 Always use a microfiber cloth to clean your lenses. Avoid paper towels, shirts, or other rough materials that can scratch the lens surface.

🔹 Rinse lens with water before wiping if there’s any dust, dirt, or debris—this prevents particles from scratching the lens when cleaning.

🔹 Use only lens-safe cleaners. Avoid harsh chemicals like Windex or alcohol-based products, as they can damage the lens coatings.

🔹 Store in the protective case provided when not in use. This prevents accidental scratches or lens distortion.

🔹 Never leave your lenses in extreme heat, such as inside a car dashboard or direct sunlight for long periods, as this can warp the frame or degrade the lens coatings.

🔹 Lifetime Lens Warranty (Non-Rx)
Scratch your plano (non-prescription) lenses? Send them back and get a replacement for $120 (+ $25 for polarized lenses, plus S&H). Lenses must be returned directly to Pilla—not a dealer.

🔹 1-Year Frame Warranty
Frames are covered for 1 year against manufacturing defects (with proof of purchase). Normal wear and misuse are not covered.

🔹 Repairs
Need a fix? Call for a return authorization (RA) number. Repairs start at $25 plus shipping.

🔹 Returns (Non-Rx Only)
New, unused non-prescription items can be returned within 30 days (with RA number). A $25 restocking fee per item applies. Shipping is non-refundable.

🔸 Prescription items are non-returnable and non-refundable.

🔸 All returns and warranty claims require a Return Authorization (RA) number: Call (203) 894-3265 opt. 1