RETURNS & EXCHANGES

At PILLA, we want you to feel confident in your purchase. We stand behind the quality, performance, and craftsmanship of every PILLA product. If your purchase is not the right fit, we’re here to help.

30-DAY RETURNS & EXCHANGES

Eligible items may be returned or exchanged within 30 days of purchase. 

- Returns: Eligible items may be returned for a refund to the original form of payment.

- Exchanges: Eligible items may be exchanged for a different fitting model, lens, frame, or other eligible product.

PILLA is not responsible for return shipping costs associated with any return or exchange. All return shipping expenses are the responsibility of the customer.

RETURN & EXCHANGE REQUIREMENTS

All products must be returned in new, unused, and undamaged condition to be eligible for a return or exchange.

Products may be tried on for fit, but must remain in like-new condition and free from:

- Signs of court play or use

- Wear or damage

- Alteration or modification

- Scratches or other product damage

Products should be returned with all original components, packaging, protective case, and accessories whenever applicable.

PILLA reserves the right to refuse any return or exchange for merchandise that has been used, damaged, altered, or otherwise determined to be in unacceptable condition.

NON-RETURNABLE / FINAL SALE ITEMS

The following items are not eligible for return or exchange:

- Damaged Product

- Special Items & Kits *eligible for exchange only*

- Prescription or custom Rx eyewear

- Clearance or marked final-sale products

- Gift cards

RETURN & EXCHANGE PROCESS

1. Prepare Your Package

Carefully package your product to help prevent damage during shipping. Please include all original components, packaging, protective case, and accessories whenever applicable.

2. Include Your Information

Place a note inside the package containing:

- Name **

- Order Number **

- Phone Number **

- Reason for Return

- Exchange Details (if applicable)

- Return Address (if applicable)

An easy way to capture most of this information is simply including a copy of your Order Confirmation within the package. 

3. Ship Your Return/Exchange

Please send your return or exchange to:

PILLA PICKLEBALL
908 Ethan Allen Highway
Ridgefield, CT 06877
Attn: Exchange & Return

We recommend using a shipping method that provides tracking and retaining your tracking information until your return has been completed.

4. Inspection & Processing

Once received, your product will be inspected to confirm that it meets PILLA's return and exchange requirements.

Returns or exchanges that do not meet the required condition will be refused.

5. Return & Exchange Fulfillment

Once the product passes inspection, any approved returns will be processed. Approved refunds will be issued to the original form of payment.

For approved exchanges, PILLA will fulfill the exchange request based on the details provided with the original return and subject to product availability. In the event, requested items are not available, a member of our team will contact you via the provided phone number or email. 

For exchanges, please ensure that the shipping address provided to PILLA is complete and accurate. PILLA is not responsible for packages that are lost or misdelivered due to an incorrect or incomplete address provided by the customer.

Tracking information for your exchange shipment will be sent to the email address associated with the original order, if provided.

REFUNDS

Approved refunds are issued to the original payment method once the returned item has been received and successfully inspected.

Please allow 5–7 business days for processing after delivery to our returns team.

A $25 restocking fee per returned item will be deducted from eligible refunds.

Original shipping charges are non-refundable.

EXCHANGES

If you need a different fit, lens, or frame style, eligible products may be exchanged within 30 days. If you would like to speak to a member of our team, we would be happy to assist in getting you the perfect fit, lens, and style to fit your game - you can reach a team member during our corporate office hours.

Exchange requests are subject to product availability. Please provide clear details regarding the product, frame, lens, or item you would like to receive in exchange.

IMPORTANT INFORMATION

Please ensure your return is packaged securely, as PILLA cannot be responsible for damage that occurs during return shipping.

If you have any questions regarding a return or exchange, please contact PILLA PICKLEBALL by calling, 203-894-3265, or emailing, info@pillasport.com 

OUR COMMITMENT

PILLA products are engineered to elevate visual performance at the highest level. We appreciate your trust in our brand and are committed to delivering a premium experience both on and off the court.