RETURNS
Returns & Exchanges
We stand behind the quality, performance, and craftsmanship of every PILLA product. If your purchase is not the right fit, we’re here to help make it right.
30-Day Returns
Eligible items may be returned within 30 days for a refund to the original form of payment.
Return Eligibility
To qualify for a return, products must be:
- In new, unused condition
- Free from signs of court play, wear, damage, or alteration
- Complete with original packaging, protective case, and accessories
Products may be tried on indoors for fit, but must remain in like-new condition.
Final Sale Items
The following items are not eligible for return:
- Prescription / custom Rx eyewear
- Clearance or marked final sale products
- Gift cards
Exchanges
If you need a different fit, lens, or frame style, please contact our team. We’ll gladly assist in finding the best option for your game. Eligible items may be exchanged within 30 days.
Return Process
All returns require prior authorization. To begin a return, please contact PILLA Customer Support with your order number, 203-894-3265.
Once approved, return instructions will be provided.
Refunds
Approved refunds are issued to the original payment method once the item has been received and inspected. Please allow 5–7 business days for processing after delivery to our returns team.
A $25 restocking fee per returned item will be deducted from eligible refunds.
Additional Information
- Original shipping charges are non-refundable
- PILLA reserves the right to deny returns that do not meet the above requirements
Our Commitment
PILLA products are engineered to elevate visual performance at the highest level. We appreciate your trust in our brand and are committed to delivering a premium experience on and off the court.
